Support

Common questions

Registration is pending

Each login needs office approval. You can use “Check approval now” in JJY Orders or contact the office.

I already have a JJY customer code

Choose “I have JJY code” during registration and enter the code supplied by JJ Young & Sons.

I do not know my code

Choose “I do not have a code”. This sends a request to the office; it does not create a new customer code automatically.

Order did not send

Check the connection/status area and Queued Orders. The app may keep the order queued until the internet returns.

Same-day order is late

Orders for today may show late warnings from 06:00 and very-late warnings from 08:00. If the app tells you to call, phone the office after sending.

Delete my login

While signed in, open Settings → Delete Account. See the Delete Account page for details.